Italy
Full trading platform
Since 2024
Volume 24H: BTC 585.69/24h
BitGrail is a digital currency exchange platform based in Italy that offers support mainly for the purchase or sale of Raiblocks (XRB). Users can also trade other better-known digital coins like LTC, ETH, LSK, DOGE, BTG, BCC, or CFT for BTC. Fees on the exchange are decent. BitGrail is suitable for users who want a fast and easy way to exchange Raiblocks for other cryptocurrencies.
The BitGrail interface has a clean design and the basic functionalities necessary for a small exchange platform to operate. Users can easily navigate through the platform's options in order to buy or sell cryptocurrencies. The exchange implements basic know-your-customer (KYC) policies. Their help (FAQ) section is not working and most of the customer support is provided through Twitter.
Crypto Currencies Support
Language Support
- English
- Italian
Country Support
- Australia
- Canada
- China
- European Union
- Hong Kong
- Japan
- Most Africa
- Most of Asia
- Most of Eastern European Union
- Most of Latin America
- Most of the Middle East
- New Zealand
- Norway
- Russian Federation
- Singapore
- Switzerland
- Turkey
- United Kingdom of Great Britain and Northern Ireland
- United States of America
Platforms Systems
- Web Interface
- API
Stock Market Options
Interface
customisation:
- Allows customization of charts
Advanced
Options:
- Limit Order
The platform does not offer much information regarding its security practices and private key storage methods. In February 2018, 150 million USD worth of Raiblocks were stolen from the exchange. The platform founders claim the breach was due to flaws in the Nano network (the company that issues Raiblocks), and therefore, not the fault of BitGrail. To date, the disagreement is still unsettled.
Summary:
Security Features:
- SSL
- Protection from DDoS attackes
BitGrail is operated by Webcoin Solutions, a company based in Florence, Italy. The platform is developed and run by a small Italian team led by an individual with the username"Francesco the Bomber". There have been some user-reported incidents regarding lack of respect from the company's support staff. Also, the terms and conditions of the platform are broad and unclear.
Summary:
BitGrail is an Italian exchange with competitive trading fees that focuses on trading against XRB. It does not accept fiat currencies, which makes it tough for beginners. BitGrail lacks info about security and personnel, but its owner is an active member on forums and responds directly to users' problems. Proceed with caution due to past breaches, slow withdrawal times, and poor customer support.
Deposit/Withdrawal Options:
Send/Receive Crypto
Functionality:
BitGrail covers pretty much all the basic features of a trading platform. It is structured in two markets with pairs for Bitcoin and Raiblocks. Users can trade cryptocurrencies on limit orders and can store assets within the platform. Fees are competitive, but fiat currencies are not supported which means limited payment methods for users. There is no leverage or margin trading.
Most common
customer complaint:
Poor customer service, no fiat support
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