Why FYBIT has the Best Customer support for Crypto Traders

The customer support staff of the FYBIT trading platform consists entirely of active experienced traders. See our guide to using the platform.

Faced with the fact that due to a long, stereotyped, or inaccurate response from customer support, a profitable moment for a transaction was missed? This can happen anywhere, except for the FYBIT trading platform, where users are guaranteed fast and 24/7 assistance for any issue.

 Send your question through a convenient form in your personal account - and FYBIT customer support specialists will answer you within a few minutes (according to statistics, the average response time to a request is less than 10 minutes).

And do not think that the answers are limited to standard templates that chatbots of almost every site or service stubbornly send these days. For any question, you will be sent a detailed calculation or a detailed description of any problem in your account.

For any user of the trading platform, it is always important to be sure that if at any time a question arises (on trading, interface, etc.), he will be able to get a quick, complete and accurate answer. Therefore, prompt and round-the-clock customer support is a mandatory attribute of every quality service.

And in this matter, the FYBIT trading platform consistently maintains the highest quality standards.

1. How to submit your question to the support team?

If you have already used the FYBIT platform, you probably noticed that the main principle of the interface is simplicity and convenience. Submitting a support request is no exception.

If you are using the desktop version of FYBIT:

The support section is on the right side of the top menu. By clicking on the [SUPPORT] tab, you will be taken directly to the request submission page.

Under the “New Request” heading, you can select the topic of the request and describe in detail the issue of interest. You can also attach a link to a screenshot or video to help describe your request better.

If you need to attach a screenshot or video file to the request, you should write to the FYBIT customer support email: support@fybit.com.

You can also find a list of your latest requests and notifications on the right side of the submit request page. The list of recent requests clearly contains brief information about each of them - subject, date sent and status. Thanks to this convenient location, the whole history will be in front of you when you create a new request. Also, by clicking on the title of the ticket, you can go to the full description of your request.

If you are using the mobile version of FYBIT:

Click on the menu button in the upper right part of the site, and in the pop-up panel on the left, select Support at the bottom.

After that, you will be taken to the request submission page. Here you will also be able to select the desired topic, describe your question and submit it by clicking the “Submit” button.

As in the desktop version, the history of requests and notifications is also available here - they are located in separate tabs [HISTORY] and [NOTICE] at the top of the page.

On these tabs, you can also select any ticket from the history and view it in a convenient format.

When sending a request, you are invited to choose one of 6 categories: General, Trade, Deposit, Withdrawal, Conversion, Affiliate Program. It is worth noting that you can send absolutely any question, and it is not necessary to select any category.

Let's analyze all the categories of requests that are available on FYBIT.

Trade - how to open a market position or place a limit order? How to use leverage in trading and calculate the commission? All questions that a trader directly faces in his trading will be related to this section.

Deposit - everything related to replenishing the balance of your trading account: what are the ways, how long does the deposit process take, how to track the history of deposits, how long will the funds be credited.

Withdrawal - in order to prepare in advance for the withdrawal of funds, you need to know how to apply for a withdrawal, how to confirm it, how long the whole process can take and how you can track the history of your withdrawals.

Conversion - in addition to Bitcoin, Ethereum, Cardano and Bitcoin Cash are also available on the FYBIT trading platform and these coins are quite popular among users. The conversion process between them is simple and straightforward, but if you have questions, you can always write them to the support service with the appropriate request category.

Affiliate Program - you can earn income from using the FYBIT trading platform not only through trading. Earn from 20% to 30% commissions from the transactions of those traders who started trading on the FYBIT platform thanks to your recommendation. And this category of request will always help you find out where to find your referral link, how to track your affiliate income statistics, how to withdraw referral rewards to your trading account and much more.

General - any other question related to the FYBIT trading platform that is not included in the previous categories.

As mentioned earlier, choosing a category when creating a request is optional, but with its help, support staff will quickly deal with the problem that has arisen, so that you get the most complete and detailed answer.

2. Conclusion

The customer support staff on the FYBIT trading platform is composed entirely of active traders, which is an advantage that is incomparable to any other platform. Only a trader who independently trades on the platform can know all the nuances of this platform. In addition to quality, the emphasis is also on the speed of responses so that anyone contacting the support team can apply the information received as quickly as possible. However, please note that in case of a large number of requests, the response time may be increased. But, as noted earlier, even considering such a surge in activity, you will receive a response to your request as quickly and efficiently as possible.

The support team of the FYBIT trading platform will always make sure that any issue is resolved as quickly as possible and that nothing distracts you from trading!